Terms of Use

Trexova’s mission is to improve global wellbeing through wellness programs. We enable anyone anywhere to create and share wellness programs and to enroll in these wellness programs to participants. We consider our marketplace model the best way to offer valuable wellness programs to our users. We need rules to keep our platform and services safe for you, us and attendees and instructor community. These Terms apply to all your activities on the Trexova website and other related services ("Services").

Welcome to the Trexova Wellbeing Pvt Ltd provides this site to you subject to the following conditions. By visiting the Trexova Wellbeing Pvt Ltd, you accept these conditions.

Please read them carefully. In addition, when you use any current or future Trexova service or you also will be subject to the guidelines, terms and agreements applicable to such service or business.

These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

  1. Support

    We would like to make your experience of the use of our platform as positive as possible. In the case that you do encounter any problems when using our service, [please let us know]. We are passionate about offering customer care. Please note that this support is never a legal obligation and that we do not take no more obligations than provided in these terms of use.

  2. General

    These terms of use ("Terms of Use") apply to every use made of the platform. On the platform, as developed by Trexova, you can find, compare and book wellness packages of anywhere in the world ("Platform").

    If you keep using the Platform after the Terms of Use have been amended/supplemented, you unconditionally agree to the amended/supplemented Terms of Use. If you do not wish to accept the amendments and/or supplements, your only remedy is to cease using the Platform.

    To the best of its ability, Trexova will make efforts to provide the Platform with due care. You accept that the Platform only contains the functionalities and other characteristics as it contains at the moment of your use ("as is" and "as available"). Each and every use of the Platform is for your own risk and responsibility.

    Trexova is at all times, without in any way becoming liable to you, entitled to make procedural and technical alterations and/or improvements to the Platform.

  3. Accounts

    You need an account for most activities on our platform. Keep your password somewhere safe, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting us. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed.

    You may not share your account login credentials with anyone else. You are responsible for what happens with your account and Trexova will not intervene in disputes between attendees or instructors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting us. We may request some information from you to confirm that you are indeed the owner of your account.

    • In order to make use of the Platform it is required that you provide Trexova with personal information such as your name and e-mail address. The provision of this information is subject to legislation in respect of privacy, such as the Indian Personal Data Protection Act. Trexova only uses your personal data in accordance with the [Privacy Policy].
    • In order to submit a Request or make a Reservation, you may be required to provide personal data to an Partner. The Partner is responsible for the processing of such data and shall do so in accordance with its own privacy statement. We shall not be liable for any damages incurred by you due to the processing of your personal data by a Partner.
  4. Payments

    You agree to pay the fees for the wellness program that you purchase. When you make a purchase, you agree not to use an invalid or unauthorized payment method.

    When using the Platform, you will be able to convert the prices of Wellness Packages to the available currencies. Such converted prices are indicative. At the moment of payment, the price of the Wellness Packages will be converted in real-time to the currency as specified by the Partner. This amount may differ from the amount displayed at an earlier moment. The price displayed after such real-time conversion will be the amount you are due for the relevant Reservation. The Platform can demand payment in the national currency of the user and the foreign currency claim can be converted based on the current exchange rate at the time the contract is concluded. The Platform can charge the user a suitable conversion charge for this.

    Since the Partners are responsible for the payments terms, you cannot derive any rights from the currencies or payment methods available at a certain moment. Furthermore, Trexova is not responsible for and has no influence on the applicable payment terms.

  5. Cancellation and Refund

    We would like to inform you regarding our cancellation and refunds Policy the guidelines for which to be followed as per the policy defined by each partner on their package.

    In case of exceptional circumstances like Global Pandemic situation if in case your purchase does not run or you are unable to avail the services due to global pandemic like situation. You can request for a 100% refund at least 3 days prior to start of the program.

  6. Electronic Communications

    When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

  7. Content and Behavior Rules

    You can only use Trexova for lawful purposes. You’re responsible for all the content that you post on our platform. You should keep the reviews, questions, posts, wellness programs and other content you upload in line with the law, and respect the intellectual property rights of others. We can ban your account for repeated or major offenses. If you think someone is infringing your copyright on our platform, let us know.

    You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable laws or regulations of your respective country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.

  8. Trexova’s Rights

    We own the Trexova platform and Services, including the website and services, also things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization.

    All right, title, and interest in and to the Trexova platform and Services, including our website, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and attendees) are and will remain the exclusive property of Trexova and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of both the India and foreign countries. Nothing gives you a right to use the Trexova name or any of the Trexova’s trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Trexova or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

    You may not do any of the following while accessing or using the Trexova platform and Services:

    • access, tamper with, or use non-public areas of the platform (including content storage), Trexova’s computer systems, or the technical delivery systems of Trexova’s service providers.
    • disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
    • copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the Trexova platform or Services.
    • access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website. You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
    • in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Trexova); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.
  9. Updating These Terms

    From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Trexova reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

    Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

  10. IP Rights

    All intellectual property rights relating to the Platform, including copyrights, trade mark rights, patent rights, design rights, trade name rights, database rights, and neighbouring rights, as well as rights to knowhow ("IP Rights"), are owned by Trexova, its licensors or our Partners. Nothing in these Terms of Use constitutes the transfer of any IP Rights from Trexova to you. You are solely granted a right to use the Platform if you act in accordance with the Terms of Use.

    By uploading reviews and other content, you grant Trexova a royalty-free, worldwide, non-exclusive, sublicensable and transferable right to reproduce this content and make it available on the Platform, including the right to use (parts of) this content, for promotional purposes and other services in connection with the Platform.

    You represent and warrant that you have all rights to grant the licenses as laid down in Article 4.2 of these Terms of Use, without infringing or violating any third party rights, including but not limited to, any privacy rights, publicity rights, IP Rights or any other proprietary rights. You indemnify Trexova against any and all third party claims, based upon any alleged infringement of such third party rights in relation to the content you submitted.

  11. Copyright

    All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, is the property of Trexova or its affiliates or its content suppliers and protected by India and international copyright laws. The compilation of all content on this Site is the exclusive property of Trexova or its affiliates and protected by India and international copyright laws. All software used on this Site is the property of Trexova, its affiliates or its software suppliers and protected India and international copyright laws.

  12. Trademarks

    Trexova, the Trexova logo, Trexova Services India, and other marks indicated on our Site are trademarks of Trexova or its affiliates in India and other countries. Other Trexova graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Trexova or its affiliates. Trexova and its affiliates’ trademarks and trade dress may not be used in connection with any product or service that is not Trexova or its affiliates’ as applicable, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Trexova or its affiliates. All other trademarks not owned by Trexova or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Trexova or its affiliates.

  13. Miscellaneous Legal Terms

    These Terms are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.

    Trexova may transfer rights and obligations arising from these Terms and Conditions to third parties and will notify you of this. The Partner or Attendee or both are not permitted to transfer any right derived from an Account to third parties without Trexova’s prior written consent.

    If at any time any provision of these Terms and Conditions is or becomes illegal, void or invalid for any reason whatsoever, such invalidity shall not affect the validity of the remainder of these Terms and Conditions and such invalid provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.

    These Terms and Conditions and the use of the Platform are governed by Indian law.

    Any and all disputes arising from or related to any agreement between Parties will be brought before the competent court in Delhi.

    By visiting this Site, you agree that the laws of India and international laws of respective countries will govern these Terms of Use and any dispute of any sort that might arise between you and Trexova or its affiliates.

  14. Limitation of Liabilities

    The customers visiting the Site are required to check the credentials of the Partner independently and Trexova is not liable to pay any cost or damages to the customers due to any health issues arising out of the package availed from any of the Partners. All the Partners are directly responsible for providing the services to the Customers and hence it is important for the customers to check the Wellness package before availing the same.

  15. Disclaimer of Warranties
    • Except as expressly provided in these Terms of Use, Trexova makes no warranties of any kind, whether express, implied, statutory or otherwise, including but not limited to any warranties of merchantability or fitness for a particular purpose, quality, safety, integrity or accuracy of the Platform. Furthermore, Trexova does not guarantee that the Platform shall lead to a successful wellness experience or to the achievement of any skills, levels and/or experiences related to a particular wellness experience.
    • The conclusion and performance of Reservations, including any payment obligation resulting therefrom, as well as the cancellation of Reservations is the sole responsibility of you and Partner. You indemnify Trexova from all claims submitted by an Partner or a third party that relates to Reservations made by you with that specific Partner, as well as to the payment of such Reservations. However, Trexova will provide assistance to you to the best of its abilities in case any issues arise between you and an Partner in order to resolve those issues.
    • Notwithstanding the above mentioned, Trexova guarantees that you get a refund of what you have paid when you cancel your Reservation in conformity with the Partner’s terms and conditions regarding cancellation, and ii) when your sessions are less than what was offered by the Partner in the Wellness Package.
    • You guarantee that you will not use the Platform in a way that:

      • Infringes the rights of Trexova or third parties such as other users or Partners, including but not limited to IP Rights or rights in relation to the protection of privacy;
      • Is contrary to any current legislation or regulations; or
      • Is contrary to any provision in these Terms of Use.
  16. Our Address

    This Site is owned and operated by Trexova Wellbeing Pvt Ltd having registered office at 205, 4855/24, Ansari Road, Darya Ganj, Delhi-110002